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Whilst we try to include as much airport and passenger information as possible within the website, there may be occasions where you require further information, or wish to let us know about your recent experience of travelling through Durham Tees Valley Airport.
Comments, Complaints or Compliments - If you need to get in touch regarding your recent experience of travelling through the airport, you will need to submit your enquiry in writing, either by post or email, in order that we can fully investigate the background details and circumstances with relevant departments and/or personnel. Please ensure you include all relevant details such as, date, time, flight number, destination, etc.
FAQs - you may find the answers to your enquiries on this website - please take a moment to look around before getting in touch.
If you still need to get in touch, you can contact us:-
Please note that we experience high levels of calls and emails. Whilst we aim to respond as soon as possible, some responses may take longer than usual.
We are unable to assist with enquiries relating to flight reservations (date changes, rebookings, cancellations, etc). Please contact your airline or tour operator directly.
Please ensure you provide as much relevant information as possible, and allow time for Customer Services staff to liaise with appropriate departments/personnel before responding.
If you wish to write to Durham Tees Valley Airport, please address your comments to: Durham Tees Valley Airport, Darlington, Tees Valley, DL2 1LU
Flight Information - charged at 50p per minute, including VAT, from BT landlines. Costs from other networks or mobiles may vary. Please note that this is an automated line only, detailing the schedule/status of individual flights. You will need to know the flight number.
Whilst we make every effort to ensure that this information is as accurate as possible, it is provided by third parties and we publish it as supplied to us. We are therefore not able to verify its accuracy or completeness and shall have no liability for any loss or damage incurred as a result of relying on this informaiton. You much take appropriate steps to verify this information before acting upon it. It is important that you check with your airline to confirm any flight status. Unless your airline confirms to you otherwise, passengers must arrive at the airport at the time stated on their airline documents/tickets as we will not take any responsibility for passengers missing their allocated check in time.
This information is also available online on our Arrivals & Departures Boards.
Calling from outside the UK - the airport has been advised that callers from outsite the UK aren’t always able to access the telephone numbers listed, depending on where they are calling from. If you are unable to get through we ask that you submit your enquiry in writing instead. Durham Tees Valley Airport apologises for any inconvenience caused.
All call charges quoted are for calls made from a BT landline. Calls from mobiles or other networks may vary.