We’ve tried to make Durham Tees Valley Airport as accessible as possible. There’s lift and ramp access to most areas of the building and if you’re disabled or have restricted mobility, our dedicated special assistance team can offer extra help if needed.
All you have to do is specify your needs with your airline or tour operator when you book your flight. They’ll then let us know you’re coming so we can make preparations to help you with things like:
- Lifting baggage and equipment in and out of your vehicle
- Getting to and from the car park to the terminal
- Moving around the airport
- Registering, dropping off or picking up baggage
- Accessing the disabled toilet facilities
- Getting on and off the plane (using our Ambulift where appropriate)
If you were unable to request assistance at the time of your booking your flight, you can contact us directly prior to departure on 01325 331008.
Get in touch upon arrival
There are several ways you can let us know when you get to the airport. From the car park you can call the number designated on the signage. A member of staff will then meet you in the car park if required.
Alternatively, inside the airport there’s a phone on the main terminal desk marked ‘wheelchair assistance’ that you can use to ring through for help.
Any passengers arriving into Durham Tees Valley Airport that require special assistance will be met at the aircraft by one of our team.
If you require special assistance upon arrival to the airport, you may find the following approximate walking distances helpful. Please click here.
Do you need a wheelchair?
We always have wheelchairs available. Just request one when you book your flight and we’ll bring it to you when you let us know you’ve arrived. You’ll be able to stay in your wheelchair right up until you board and it will be available for you again as soon as you disembark.
The journey from the car park to the terminal isn’t very far at Durham Tees Valley Airport. However, we understand that it can still represent a trial for some our disabled passengers and their carers.
To help keep that journey to an absolute minimum, we’ve set aside a row of dedicated disabled parking spaces right at the front of the car park.
Please be aware that they are allocated on a first come first served basis, so we would advise you to arrive as early as possible to avoid disappointment.
If you need any further assistance during your time at the airport please let us know in advance how we can help you.
Getting to the airport by public transport is easy. A major rail stop with over 40 trains per day from Durham, York and Newcastle, Darlington train station is just six miles away.
For up-to-date timetables and further information please use the following links:
On the buses
A range of Arriva bus services link us to the towns and villages surrounding the airport, including the number 12 from Darlington.
Airport security staff are on hand to assist passengers with any special requirements they may have. A dedicated room is available within the central search area for passengers who require privacy when being searched.
In the unlikely event that on arrival of your flight you find that your mobility equipment is damaged or lost, we will either arrange and pay for local providers to supply temporary replacement equipment (albeit not necessarily on a like for like basis) or if possible by temporarily lending you our equipment.
Durham Tees Valley Airport accept registered assistance dogs when travelling on approved airlines and routes. Assistance dogs are processed as normal through the central search area.
Please click to view Durham Tees Valley Airport’s Quality Standards document.
See April - October 2015 Results Here
We welcome your feedback and we would appreciate it if you could take the time to complete this short CAA PRM Passenger Satisfaction Survey.
Alternatively if you would like to contact Durham Tees Valley Airport directly to provide your feedback or to submit a complaint you can do so by post or email.
By Post: Durham Tees Valley Airport, Darlington, Tees Valley DL2 1LU
By Email: firstname.lastname@example.org