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FAQs

Q. How do I get to/from Durham Tees Valley Airport by public transport?

A. Arriva bus services operate via the local villages and local town centres. For more information visit http://www.traveline.org.uk/


Q. What are the airport opening times?

A. The airport is open 7 days a week between 4am and 10pm.


Q. Do I need to pay to drop off and pick up passengers?

A. There is a dedicated drop off and pick up car park which is situated to the side of the terminal. This car park allows 15 minutes free parking after which fees will be incurred. A full price list of our car park can be found by clicking here.


Q. Do you have a Park & Stay car park?

A. There is a dedicated Park & Stay car park which is situated to the front of the terminal. On entering this car park fees will apply. A full price list of our car park can be found by clicking here.


Q. Can I pre-book the Park & Stay car park?

A. You can pre-book your Park & Stay parking and make a saving on the gate rate when you book online. Pre-book your car parking online now.


Q. Where do I pay for my car parking?

A. There are 4 pay machines at the airport, 2 are situated in the arrivals hall and 2 in the drop off and pick up car park. These machines take notes and credit cards.


Q. Are taxis available outside the terminal building?

A. There is a taxi rank available directly outside the terminal building.

1AB Taxis are the approved suppliers of taxis from the airport and are situated on the Taxi Rank located directly in front of the terminal in a premium location.

For departing passengers taxis can be pre-booked on the following number

Telephone: 01325 354444 or 01325 282828

Text a taxi: 07791 662885

Website link: http://www.1abtaxis.co.uk/


Q. Can I arrange for a hire car on arrival at the Airport?

A. Yes, car hire companies are located within the arrivals ‘meet & greet’ area. Services are provided by Europcar, Avis and Hertz. For more information, click here.


Q. What arrangements can be made for passengers with special requirements?

A. Durham Tees Valley Airport welcomes passengers with reduced mobility. It is our aim to provide an efficient and streamline service and to assist; we ask that, wherever possible, passengers advise the airline of any specific needs at the time of booking.  This will ensure that assistance is pre-booked which will minimise any delays in the provision of this service. Click here to read more.


Q. Can I carry liquids in my hand luggage?

A. Department for Transport regulations restrict the amount of liquids that can be carried in hand luggage. For more information, please visit Direct Gov’s website,  click here.


Q. Where should I put electrical items? In hand luggage or hold baggage?

A. It is recommended that electrical items are packed within the main (hold) baggage that is checked in. When packing electrical items, ensure that they are packed so as they are easily visible and identifiable by security personnel. Sharp items (i.e. nail files, scissors, etc) should be packed in your main baggage and not carried in hand baggage. Further advice may be obtained at www.direct.gov.uk/en/TravelAndTransport/Foreigntravel/AirTravel/index.htm.


Q. Will I be able to smoke in the Terminal Building?

A. In common with the vast majority of Airports, Durham Tees Valley Airport operates a non smoking policy throughout all public areas.


Q. Is there a viewing area?

A. Currently, there is not a viewing area for the general public.


Q. Where can I make a comment about Durham Tees Valley Airport?

A. To make any comments on Durham Tees Valley Airport, this website, or indeed any aspect of our operation you can do so by clicking here.