Disabled Passengers & PRMs

Durham Tees Valley Airport welcomes passengers with reduced mobility. It is our aim to provide an efficient and streamline service and to assist; we ask that, wherever possible, passengers advise the airline of any specific needs at the time of booking. This will ensure that assistance is pre-booked which will minimise any delays in the provision of this service. However, if you were unable to book assistance at the time of booking your flight this can be done prior to departure directly with Gate Aviation on 01325 331072.

Departing Passengers

Communicate your arrival at the airport and request assistance as follows:

From the car park: by calling the number displayed on signage or designated help point
From the terminal: either at check-in or the designated desk
From the hotel: the Hotel will contact Gate Aviation or the Airport to arrange assistance

Support and assistance is available as follows:

Lifting baggage and/or mobility equipment out of the vehicle (staff should not be expected to lift the disabled person out of the vehicle).
Movement from the collection point to check-in.
Checking-in and registering baggage.
Proceeding from the check-in desk to the aircraft, with completion of emigration, customs and security procedures.
Moving to the toilet facilities if required.
Accessing the Terminal facilities, money exchange, cafés, retail outlets, if required, and where time permits. Where a customer prefers to explore the Terminal facilities without escort, a time (bearing in mind boarding time, security queues, etc.) and place will be agreed to meet and proceed to the Gate. A ‘shopping service' is not available; in exceptional circumstances, assistance may be provided to purchase essential refreshments and medications.
Boarding the aircraft, with lift-on if required.

Arriving Passengers

Arriving passengers will be met at the aircraft, and assisted to:

Disembark, with lift-off if required.
Proceed to baggage reclaim via Immigration and Customs control if required.
Proceed to landside:

Arrivals area - if the passenger is being met.
Car Parks - assistance to lift baggage and/or mobility equipment in to the vehicle (staff should not be expected to lift the disabled person in to the vehicle).
Bus/taxi pick-up area - assistance with baggage and/or mobility equipment as required.

Car Parking

Parking bays, allocated for blue-badge holders, are located close to the terminal in the Park and Stay car park.

Passengers are advised to ensure that badges are clearly displayed at all times when parking in these bays.

Ambulift

An Ambulift is available to automatically lift passengers and wheelchairs up to the aircraft door which makes for a smooth, efficient and convenient boarding/disembarking for passengers.

Wheelchairs

Wheelchairs are available, upon arrival at the airport, and you will be able to remain in your wheelchair until you board the aircraft. When returning to the UK, pre-booked wheelchairs will be available at the aircraft side upon disembarkation.

Service Standards

For further information about Durham Tees Valley Airport's Service Standards, please click here.